- Store Policies
- Any item not stocked is considered a special order.
- All special orders require a 50% NON-REFUNDABLE deposit and are subject to cancellation or exchange.
- ESTIMATED arrival date for merchandise on special orders is APPROXIMATELY 6-8 WEEKS but due to the nature of special ordering we
- CANNOT guarantee your specific arrival date.
- Balance shall be paid in full and merchandise scheduled for delivery within 14 days from the time all merchandise is received in our warehouse.
- Customer will be charged a $25.00 weekly storage fee for merchandise held over 14 days.
- Within three days if not completely satisfied with the color, size, comfort, or quality of merchandise, with a 25% restocking fee, customer may reselect another item of equal or greater value.
- Clearance items and items sold AS IS are non-refundable or exchangeable.
- Mattress sets, bedding, pillows, mattress pads are non-returnable or exchangeable.
- ALL SALES ARE FINAL
- Delivery fees will be charged each time a truck delivers or picks up merchandise.
- Deliveries include delivery to one address.
- Deliveries include in-room drop only.
- Set up/and or removal of merchandise is available for an additional cost.
- Prior to our arrival, please remove old furniture and clear pathways to unobstructed access for our delivery team.
- Our delivery service is restricted from moving any electronic equipment or existing furniture in the home.
- Customer must arrange to be home or have a responsible adult (18 yrs. or older) there accept and sign for delivery.
Warranty from Manufacturer
- We offer a limited manufacturer warranty to the original purchaser, which may be according to the brand and model.
- Warranties only cover defects in workmanship and construction that occurs under normal use and care.
- Warranties do not cover wear ability or merchandise subject to misuse, negligence, or accidents.
- Warranty claims, in regard to your merchandise or delivery, must be reported to our store manager within 3 days of receipt of merchandise.
- We reserve the right to have certified service technician evaluate and/or repair any defects before further action is taken per the manufactures limited warranty.
- At our discretion, we will repair or replace defective merchandise.
- Please contact your sales associate regarding your manufactures warranty.
- Backorders and Discontinuation of Stock
- If any item you ordered has been discontinued or back ordered you will be contacted immediately, and given the option to cancel your order with no
- cancelation fee.
- Returned checks will have a $35.00 charge per check.
- Extended warranties are usually very inexpensive and can save you thousands in the future. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment. Furniture can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new furniture should they beak tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.
- Ask about our 5 year customer satisfaction plan